Community Support
The COVID-19 is causing unprecedented challenges for everyone. Many individuals, families and communities find themselves needing support and it can be daunting to ask for help, and to know where to start. There is a range of services and information available from local agencies and organisations providing support and assistance to all the community members during the COVID-19 pandemic.
Aged Support
Central Goldfields Shire Council - Aged and Disability Services
Service Name
Central Goldfields Shire Council - Aged and Disability Services
Address
22 Nolan Street, Maryborough
Contact number
03 5461 0610
Website
www.centralgoldfields.vic.gov.au
Hours
Monday to Friday 8.30am to 5.00pm
Services provided
Home care, respite care, personal care, Meals on Wheels, home modifications, home and property maintenance
In response to the COVID-19 pandemic the following changes have been made to our service: Social Support Groups are currently suspended, individual support is being provided.
To register for services if you are over 65 years of age or 50 for aboriginal or Torres Strait Islander call My Aged Care. It is the Australian Government's starting point on your aged care journey. Find and access the government-funded services you need at www.myagedcare.gov.au/
You can call the My Aged Care contact centre on 1800 200 422
We are open:
- Monday to Friday: 8am - 8pm
- Saturdays: 10am - 2pm
- Closed on Sundays and national public holidays.
Child & Family Support
Goldfields Family Centre
Service Name
Goldfields Family Centre
Address
100 Napier Street, Maryborough
Contact number
03 5461 6500
Website
www.centralgoldfields.vic.gov.au
Social media
www.facebook.com/goldfieldscc/
Hours
Monday to Friday 6.45am to 6.00pm
Services provided
- Long day care & Family day care are still operational.
- Kindergarten still running termly. Term 4 starting Oct 5, 2020 8.30am - 4.00pm
- Supported playgroups are operating face to face for more information call Trish or Jane on 0427 702 567.
- Family support provided on an individual basis.
Maternal Child and Health
Service Name
Maternal and Child Health
Address
100 Napier Street, Maryborough
Contact number
03 5461 6550
Website
www.centralgoldfields.vic.gov.au
Hours
Monday to Friday 8.30am to 5.00pm
Services provided
All the services are back to face to face (Keeping COVID-19 safety measures in place)
Immunisations provided as per schedule face to face.
Community Service Organisations
Carisbrook Lions Club
Service Name
Carisbrook Lions Club
Contact number
0427 326 166 or 0427 828 466
Services provided
Serving the community wherever they can
Maryborough Lions Club
Service Name
Maryborough Lions Club Inc.
Contact Number
0456 040 823
Website
http://maryborough.vic.lions.org.au
Services provided
Physical and financial services, to local and district individuals and organisations.
Maryborough Rotary
Service Name
Maryborough Rotary
Contact number
0419 585 603
Mens Line - 1300 789 978
1800 Respect -1800 737 732
Services provided
Maryborough Rotary is continuing its commitment to Say No to Family Violence. Maryborough Rotary will continue their commitments to the Maryborough community wherever possible.
Community and Neighbourhood Support
Central Goldfields Community Register
Service Name
Central Goldfields Community Register
Contact number
03 5461 1818
Services provided
Register your personal details which can be used by police, ambulance and approved authorities in the event of an accident, fall etc. A card is sent to you with your name and ID number listed on it.
Calls are also made to people who require one either weekly, fortnightly or monthly.
This register is managed by volunteers, who have undergone a police check
Dunolly Rural Transaction Centre
Service Name
Dunolly Rural Transaction Centre
Contact Number
03 5468 1205
Services provided
Core services include Centrelink [Services Australia] access, public internet access and the Friday community bus toMaryborough. The RTC must also be staffed to enable the Bendigo Bank to operate.
Maryborough Community House
Service Name
Maryborough Community House
Address
23 Primrose Street, Maryborough
(Corner of Primrose and Spring streets)
Contact number
03 5461 4551
Email
reception@maryboroughcommunityhouse.org.au
Website
www.maryboroughcommunityhouse.org.au/
Social media
Facebook: facebook.com/mcohouse
Hours
Tuesday, Wednesday, Thursday (9am to 4pm)
Services provided
MCH Emergency Food Pantry Assistance (by appointment)
General community information service (phone and email based general service support)
MCH Community Kitchen Garden (rostered access basis)
Maryborough Community House Facebook
- MCH Emergency Food Pantry Assistance (by appointment)
- General community information service (phone and email based general service support)
- MCH Community Kitchen Garden (Rostered access basis)
Maryborough Community House Facebook
Hosted online social support group for a “Cyber coffee and chat “(For people who are feeling isolated, lonely or stressed out and want a relaxing friendly online place for a chat.)
MCH Video Chat e.g. Using Zoom
Goldfields Employment and Learning Centre (GELC)
Service Name
GELC Neighbourhood House
Address
88 – 90 Burke St Maryborough Vic
Contact number
03 5461 3185
Website
www.gelc.org.au
Social media
Facebook: www.facebook.com/GELC-Neighbourhood-House
Hours
Monday, Tuesday, Thursday, Friday 9am to 4pm Wednesday 1pm – 6pm
Services provided
All services are free of charge until further notice:
- Food parcels cooked frozen meals
- Shopping for people who are unable to shop for themselves including home delivery service, prescription collection service, resume service, access to facilities via pre-approved small group bookings, Free wifi from carpark, NILS loans processed remotely, Zoom for groups (please call and organize).
Counselling support
Anglicare Victoria
Service name
Anglicare Victoria - Maryborough
Contact number
5461 0200
Website
www.anglicarevic.org.au
Hours
Monday to Friday, 9am to 5pm
Services provided
- Support to families with dependent children aged zero to 18 years
- Victims Assistance
- Financial Counselling
- Youth Services.
Mind Australia
Service name
Mind Australia
Contact number
9938 1960
Website
www.mindaustralia.org.au
Services provided
Mental health information, advice, and support coordination.
Uniting Ballarat
Service Name
Uniting Ballarat
Contact number
03 5332 1286 (main reception)
Website
https://www.unitingballarat.org.au/
Services provided
Drug and Alcohol Counselling, general counselling
VCCEM (VCC Emergencies Ministry)
Service name
VCCEM (VCC Emergencies Ministry)
Address
30/3 Westside Avenue Port Melbourne 3207
Email
emergencies@vcc.org.au
Website
www.vccem.org.au
www.vccem.org.au/LGA
Social media
www.facebook.com/VCCEM
https://twitter.com/vccemergencies
Services provided
- Psychosocial support including emotional spiritual care according to the State Health Emergency Response arrangements.
- Provide LGA’s with phone support to people affected by the COVID-19 pandemic when the LGA decides the cases need external psychological first aid, emotional and spiritual care or personal support.
Disability Support
ASTERIA Services
Service Name:
ASTERIA Services
Address
20 Christian Street, Maryborough
Contact number
03 5459 0300
Website
www.asteria.net.au
Social media
Facebook: Asteria Services Inc.
Hours
Administration - Monday to Friday 8:30am to 4:30pm
Supports available – 24 hours, 7 days per week
Services provided
NDIS Support Coordination is available via phone, email etc, during office hours. Essential respite and 1:1 in home supports continue to be provided.
Emergency Relief & Assistance Services
The Salvation Army Maryborough
Service Name
The Salvation Army Maryborough
Contact number
03 5461 2789
Website
www.salvationarmy.org.au/maryborough
Services provided
Food parcels, groceries & fuel gift cards, chemist scripts, clothing (from our thrift shop if needed), budget help, debtor advocacy and community care calls
St Vincent De Paul Society (Vinnies)
Service Name
St Vincent De Paul Society (Vinnies)
Contact number
03 5461 1074
Website
www.vinnies.org.au
Services provided
Emergency Relief
St John Ambulance Australia (Victoria)
Service name
St John Ambulance Australia (Victoria)
Address
State Office, 170 Forster Road, Mount Waverley, VIC 3149
Mailing address: PO Box 573, Mount Waverley, VIC, 3149
Contact number
1300 360 455 or 03 8588 8590
Website
www.stjohnvic.com.au/
Social media
Facebook: St John Ambulance
Instagram: www.instagram.com/stjohnvic
Twitter: St John Ambulance Victoria
Hours
Available Monday - Friday (8:30am - 5:00pm AEST)
Service provided
- First Aid Training: First aid Products: Our product warehouse is in full operation. To enquire or order please phone 1300 360 455.
- Transport services
COVID19 transport for Testing: St John Ambulance Vic, Has been appointed the Main agency by DHHS in Victoria to transport any persons, requiring to be tested for COVID 19, this arrangement has been in place since March 2020.
- Door-to-Door COVID-19 Test Collection
In late June, the Department of Health and Human Services (DHHS) engaged St John to assist with the suburban testing blitz and knocking on doors to engage the public and to distribute and collect COVID-19 self-testing kits.
Family Violence
Safe Steps Family Response Centre
Service name
Safe Steps Family Violence Response Centre
Contact number
1800 015 188 (available 24/7)
Email
safesteps@safesteps.org.au (available 24/7)
Website
www.safesteps.org.au
Service provided
If you are afraid or at risk of experiencing family violence, do not hesitate to call our 27/7 crisis response phoneline.
1800 Respect
Service name
1800 Respect
Contact number
1800 737 732 (available 24/7)
Website
www.1800respect.org.au/
Service provided
The National Sexual Assault, Family & Domestic Violence Counselling Line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. 24 hours, 7 days a week
Centre for Non-violence
Service name
Centre for Non-violence
Contact number
1800 884 292 free call from any mobile (with or without data), landline or public phone
Email
reception@cnv.org.au
Social media
Facebook: @CentreforNonViolence
Instagram: Centre for Non-Violence
Service provided
We want women to know we are here for them. If you are experiencing family violence contact us on free call 1800 884 292 or you can send us messages via Facebook or Instagram.
Food Support
Meals on wheels
Meals on Wheels can assist you with access to regular food supplies and prepared meals. If you are in urgent need of support, the My Aged Care contact centre can refer you directly to these services in your local area. Services can be set up quickly for up to 6 weeks without the need for an assessment. You can also arrange this directly with your provider if you prefer.
If you are an older Australian in crisis, uncomfortable with, or unable to access the internet to order groceries, and your support networks are unavailable, the My Aged Care contact centre can help.
To meet immediate needs, people in crisis who are isolated, have no other supports, and are in crisis, will be able to receive assisted access to basic food and groceries. The contact centre will also connect you a service provider to ensure you have the ongoing support you need. You can call the My Aged Care contact centre on 1800 200 422.
GELC Neighbourhood House
Service Name
GELC Neighbourhood House
Address
88 – 90 Burke St Maryborough Vic
Contact number
03 5461 3185
Website
www.gelc.org.au
Social media
Facebook: www.facebook.com/GELC-Neighbourhood-House
Hours
Monday, Tuesday, Thursday, Friday 9am to 4pm Wednesday 1pm – 6pm
Services provided
All services are free of charge until further notice:
- Food parcels cooked frozen meals
- Shopping for people who are unable to shop for themselves including home delivery service, prescription collection service, resume service, access to facilities via pre-approved small group bookings, Free wifi from carpark, NILS loans processed remotely, Zoom for groups (please call and organize).
The Salvation Army Maryborough
Service Name
The Salvation Army Maryborough
Contact number
03 5461 2789
Website
www.salvationarmy.org.au/maryborough
Services provided
Food parcels, groceries & fuel gift cards, chemist scripts, clothing (from our thrift shop if needed), budget help, debtor advocacy and community care calls
Legal & Housing Support
Housing Justice
Service Name
Housing Justice
Address
171 Hargreaves Street, Bendigo (office closed)
Contact number
03 5445 0990 or 1800 450 990
Email
info@housingjustice.org.au
Website
arcjustice.org.au
Social media
Facebook: housingjusticeatarcjustice
Hours
Monday to Friday, Walk In 9am to 4pm
Phone open 9am – 5pm
Services provided
Free Service. Walk Ins welcome.
Tenancy information, advocacy, and advice
Loddon Campaspe Community Legal Service
Service Name
Loddon Campaspe Community Legal Service
Address
171 Hargreaves Street, Bendigo (office closed)
Contact number
03 5445 0909 or 1800 450 909
Email
intake@lcclc.org.au
Website
lcclc.org.au
Social media
Facebook: /loddoncampaspecommunitylegalcentre
Hours
Monday to Friday, Walk In 9am to 4pm
Phone open 9am – 5pm
Services provided
Free Service. Walk Ins welcome. Face to face appointments are available on request.
Legal advice and assistance in the areas of Child Protection, Family Violence, Family Law – Parenting (Not Property), Fines and Debt.
Winn Legal
Service Name
Winn Legal
Phone
03 5461 1995
Website
www.winnlegal.com
Service Provided
Supportive Powers of Attorney, Victims of Crimes Assistance Tribunal
Medical and Health Support
Clarendon Medical Centre
Service name
Clarendon Medical Centre
Address
4 Neill Street, Maryborough
Contact number
5461 0100
Email
andrewl@clarendonmed.com
Website
http://mail.clarendonmed.com
Service provided
- The Clarendon Medical Centre is operating as normal to accommodate for the medical needs of the community.
- People who are concerned about coming into the practise, have the option of having a phone or telehealth consultation.
- Prescriptions can also be arranged via telephone consultation. The Doctors will organise the scripts and we send them to the relevant chemist for collection.
- People can book appointments online via HotDocs or via our website by clicking on the HotDocs logo / Book Online link.
Maryborough District Health Service
Service name
Maryborough District Health Service
Address
75-87 Clarendon Street Maryborough
Contact number
54610333
Website
www.mdhs.vic.gov.au
Social media
https://www.facebook.com/Maryboroughdistricthealthservice
Hours
Monday to Friday, 8:30 am to 5 pm
Service provided
- Fever Clinic – COVID-19
- Aged Care, Acute Ward, District Nursing
- Community Services – MDHS is utilizing Telehealth to facilitate ongoing support and treatment as a measure to reduce face to face contact where possible.
- Providing services: Physiotherapy, Occupational Therapy, Counselling, Housing Support, Dental – emergency only, co-located at Maryborough: Bendigo Health- Mental Health, Centre for Non-Violence, Centre Against Sexual Assault.
Retail Services & Business Services
Committee for Maryborough
Service Name
Committee for Maryborough
Contact number
0490 886 629
Website
www.committeemb.com.au
Services Provided
Support for local businesses through promotion and sharing of resources.
Woolworths Maryborough
Service Name
Woolworths Maryborough
Address
Tuaggra Street, Maryborough
Contact number
03 5461 6100
Website
www.woolworths.com.au
Social media
Facebook: @woolworths
Twitter: @woolworths
Hours
TBA
Services Provided
Woolworths Community Hour, Grocery Services, Liquor (adjacent BWS)
Young People
Central Goldfields Shire Council – Youth Services Youth Engage!, FreeZa, TAC L2P and Road Trip
Service Name
Central Goldfields Shire Council – Youth Services
Youth Engage!, FreeZa, TAC L2P and Road Trip
Contact Number
03 5461 0610
Address
4 Neill Street, Maryborough
Website
www.centralgoldfields.vic.gov.au
Services Provided
Phone support contact, referral services and service advice
Anglicare (Maryborough)
Service Name
Anglicare Victoria-Maryborough
Contact number
(03) 5461 0200
Website
www.anglicarevic.org.au
Hours
Monday to Friday, 9am to 5pm
Service provided
Support to families with dependent children aged zero to 18 years, Victims Assistance, Financial Counselling, Youth Services.
Headspace Bendigo and Ballarat
Service Name
Headspace Bendigo and Ballarat
Contact number
(03) 54061400 (Bendigo)
(03) 5304 4777 (Ballarat)
Email
headspace@bchs.com.au
Service provided
Tailored and holistic mental health support to people aged 12-25 years.